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Decision details

Management Restructure of Revenues and Benefits

Decision Maker: Personnel Committee

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


The report set out proposed changes to the senior management structure of the Revenues and Benefits service areas which would bring both services together under a single joint service manager.


The proposals comprised phase 1 of a planned review of Revenues and Benefits with the aim and purpose of reshaping the service for the future in response to the legislative changes being faced such as Universal Credit, Business Rates Retention and the expanding tax base.


The Committee was requested to consider these proposals and agree the proposed new senior management structure for Revenues and Benefits.


The Head of Finance and Business Services took Members through the proposals laid out in the report in further detail.  He said that he had been looking at bringing the two areas together for some time with the intention of providing a multi-skilled workforce.  The recent departure of two managers had provided an opportunity to carry out the required changes and take account also of the decrease of work in one area and increase in the other.  He said that flexibility was therefore of key importance and he also proposed retaining the anticipated budgetary saving for this reason, pending stage 2 of the service review (report paragraph 2.6 refers).


A Member expressed concern about the implications of the roll out of Universal Credit for the Borough, which he understood had caused some difficulties for other authorities, and asked whether the Council was confident in having sufficient staff to deal with it.  The Head of Finance and Business Services replied that the Council was learning from other authorities through meetings and published information and that the main reason he wished to maximise flexibility, by retaining current temporary staff as well as the budgetary saving, was to ensure the workload could be managed.


RESOLVED that, subject to the outcome of consultation with staff affected, the proposed changes to the Revenues and Benefits senior management structure, as set out in section 5 of the report, be approved.


(Action:  Head of Finance and Business Services/Head of HR and Customer Services)


Report author: Matthew Bunyon

Publication date: 18/07/2018

Date of decision: 04/07/2018

Decided at meeting: 04/07/2018 - Personnel Committee

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